During a recall, what is the required action when you identify a recalled item on the shelf?

During a recall, what is the required action when you identify a recalled item on the shelf?

• A. Remove the recalled item from shelves and report to supervisor.
• B. Keep it on shelf.
• C. Relabel as non-recalled.
• D. Wait for instructions.

Answer: (A)

When a recall is in effect, protecting customers is the top priority. If you identify a recalled item on the shelf, you should pull it from the shelf immediately and report it to your supervisor so it can be quarantined and handled according to the recall instructions. This stops customers from buying a product that may be unsafe and ensures proper disposition—return to the supplier, destruction, or other approved action. Keeping the item on the shelf or trying to relabel it would mislead customers and violate recall procedures, and waiting for instruction without taking immediate action could allow the item to be sold before it’s properly processed. The key is swift removal and informing the supervisor so the recall can be executed correctly.

When a recall is in effect, protecting customers is the top priority. If you identify a recalled item on the shelf, you should pull it from the shelf immediately and report it to your supervisor so it can be quarantined and handled according to the recall instructions. This stops customers from buying a product that may be unsafe and ensures proper disposition—return to the supplier, destruction, or other approved action.

Keeping the item on the shelf or trying to relabel it would mislead customers and violate recall procedures, and waiting for instruction without taking immediate action could allow the item to be sold before it’s properly processed. The key is swift removal and informing the supervisor so the recall can be executed correctly.