If the scanned price does not match the shelf label, what should you do?

If the scanned price does not match the shelf label, what should you do?

• A. Stop using the register, alert a supervisor, and follow the store’s POS issue protocol.
• B. Offer the customer the shelf label price without checking.
• C. Ignore the discrepancy and proceed.
• D. Delete the item from the cart.

Answer: (A)

When a scanned price doesn’t match the shelf label, the main idea is to stop the transaction and verify the price with someone who can authorize the correct amount. This protects both the customer and the store from charging the wrong price and keeps pricing accurate in the system. Why this approach is best: price discrepancies can happen for several reasons—out-of-date shelf labels, recent price changes, or scanning errors. By pausing the checkout and following the store’s POS issue protocol, you ensure the correct price is confirmed and applied, and the incident is properly documented. Usually this means alerting a supervisor or manager, verifying the item’s price in the POS system, and updating the price if needed. Why the other options don’t fit: offering the label price without checking bypasses the verification step and could cause an incorrect charge. Ignoring the discrepancy or deleting the item from the cart leaves the underlying pricing issue unresolved and can lead to customer dissatisfaction or shopfloor loss.

When a scanned price doesn’t match the shelf label, the main idea is to stop the transaction and verify the price with someone who can authorize the correct amount. This protects both the customer and the store from charging the wrong price and keeps pricing accurate in the system.

Why this approach is best: price discrepancies can happen for several reasons—out-of-date shelf labels, recent price changes, or scanning errors. By pausing the checkout and following the store’s POS issue protocol, you ensure the correct price is confirmed and applied, and the incident is properly documented. Usually this means alerting a supervisor or manager, verifying the item’s price in the POS system, and updating the price if needed.

Why the other options don’t fit: offering the label price without checking bypasses the verification step and could cause an incorrect charge. Ignoring the discrepancy or deleting the item from the cart leaves the underlying pricing issue unresolved and can lead to customer dissatisfaction or shopfloor loss.